Privacy Policy

Last Updated: September 18th, 2025

This Privacy Policy describes how Double Portion Ventures LLC DBA DoorLux (“DoorLux,” “we,” “our,” or “us”) collects, uses, and protects personal information obtained through our website, www.doorlux.us (the “Site”), and related online services.

By using our Site or placing an order, you consent to the practices described in this policy.

1. Information We Collect

a. Information You Provide Directly

We collect personal information when you interact with our website, including when you:

• Place an order or request a quote
• Create an account or request updates
• Contact customer support
• Subscribe to newsletters or promotions

This information may include:

• Full name and business name (if applicable)
• Shipping and billing addresses
• Phone number and email address
• Payment information (processed securely through SlidePay)
• Order details and purchase history

Note: DoorLux does not store or directly access your full credit card data. All payment information is processed securely by SlidePay, our third-party payment processor, in compliance with PCI DSS security standards.

b. Information Collected Automatically

When you visit our Site, we may automatically collect:

• Device information (browser type, IP address, operating system)
• Pages viewed, time on site, and referring URLs
• Cookies and similar tracking technologies (used to improve functionality and analytics)

You can manage cookies through your browser settings.

c. Information from Third Parties

• Payment processor (SlidePay) for transaction confirmation and fraud prevention
• Shipping carriers for delivery updates
• Marketing platforms for advertising analytics (e.g., Google, Meta)

2. How We Use Your Information

• Process, fulfill, and deliver your orders
• Communicate with you about your order status, shipping, or account
• Respond to customer inquiries and provide support
• Improve our products, services, and website experience
• Send relevant marketing or promotional materials (only with your consent)
• Prevent fraudulent transactions and enhance security
• Comply with legal obligations and resolve disputes

3. Sharing of Information

We do not sell or rent your personal information. We only share it as necessary to operate our business, including with:

• SlidePay, for payment processing
• Shipping and logistics partners, for order delivery
• Manufacturers (e.g., Amarr), to fulfill custom product orders
• IT, analytics, or marketing providers, to maintain and improve our website

Each partner is required to handle your data responsibly and securely.

We may also disclose information if required by law, legal process, or to protect our rights, property, or users.

4. Data Retention

We retain customer information for as long as necessary to:

• Fulfill orders and provide customer service
• Maintain accurate business and tax records
• Comply with legal requirements

Payment information is never stored on our servers and is retained only by SlidePay according to their security standards.

5. Data Security

We use industry-standard safeguards to protect your personal information, including:

• SSL encryption across our website
• Limited internal access to sensitive information
• Use of PCI-DSS compliant payment processing via SlidePay

Despite these safeguards, no online platform can guarantee 100% security. You acknowledge that you share information at your own risk.

6. Your Rights & Choices

• Request access to or correction of your personal data
• Opt out of marketing communications by following “unsubscribe” links or emailing support@doorlux.us
• Request deletion of your data (subject to legal and transactional recordkeeping requirements)

To exercise your rights, contact us at support@doorlux.us. We will respond within 30 days.

7. Cookies & Analytics

We use cookies to improve website performance and personalize your shopping experience. Cookies help us remember your preferences, measure traffic, and optimize marketing.

You can disable cookies via your browser settings, though some features may not work properly if you do.

8. Children’s Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal information from minors. If we learn that we have done so, we will promptly delete it.

9. Third-Party Links

Our Site may include links to external websites (e.g., manufacturer pages or partner offers). We are not responsible for the privacy practices or content of those third-party sites.

10. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Effective Date” above. Continued use of our Site after changes indicates your acceptance of the updated policy.

11. Contact Us

Double Portion Ventures LLC
DBA DoorLux
Email: support@doorlux.us
Website: www.doorlux.us
Address: 407 W Covell Rd #30544
Edmond, OK 73003
Phone: +1 (405) 455-8194